Returns & Refunds

At Zavelli, each piece is created and selected with care. We want you to feel confident in your purchase and are committed to meeting our obligations under the Australian Consumer Law.

Change of Mind

Please choose carefully, as Zavelli does not offer refunds or exchanges for change of mind, including where you have changed your preference regarding design, diamond specifications, size or other selections that were agreed upon prior to production.

Bespoke, customised, made-to-order and personalised pieces are created specifically for the purchaser and cannot be returned or exchanged for change of mind.

Nothing in this policy excludes or limits any rights you may have under the Australian Consumer Law.

If Your Piece Does Not Meet Its Description

If you believe your item is faulty, damaged, not of acceptable quality or does not match the description or specifications agreed upon at the time of purchase, please contact Zavelli as soon as reasonably possible after becoming aware of the issue.

We may request photographs, your order details and other relevant information to assist us in reviewing your concern.

Where the item needs to be returned, it will be carefully inspected upon receipt to assess the reported issue and determine the appropriate remedy in accordance with the Australian Consumer Law.

Please do not return an item without first contacting Zavelli so that appropriate return instructions can be provided.

Bespoke & Custom Pieces

For bespoke and custom orders, the purchaser is responsible for reviewing and approving the agreed design, specifications, diamond selection, sizing and other customisation details prior to production where approval is requested.

Once production has commenced, changes may not be possible and additional costs may apply where a purchaser requests an alteration to an approved design.

This does not affect your rights where the finished piece fails to meet a consumer guarantee under the Australian Consumer Law.

Wear, Damage & Alterations

Zavelli cannot provide a remedy for damage caused by misuse, accidental damage, improper care or use of the item in a manner that causes the reported problem.

Jewellery that has been altered, resized, repaired or otherwise modified by a third party may also require assessment to determine the cause of any reported issue.

This does not exclude any rights or remedies that cannot lawfully be excluded under the Australian Consumer Law.

Repairs, Replacements & Refunds

If a Zavelli piece does not meet a consumer guarantee under the Australian Consumer Law, you may be entitled to a remedy.

Depending on the nature of the issue and whether it constitutes a major or minor failure, the available remedy may include a repair, replacement or refund, as required by Australian Consumer Law.

Returning an Item for Assessment

If a return is required, Zavelli will provide instructions for securely returning the piece.

We strongly recommend that jewellery being returned is appropriately packaged, tracked and, where appropriate, insured during transit.

Return postage and other reasonable return costs will be handled in accordance with the purchaser's rights under Australian Consumer Law.

Proof of Purchase

Proof of purchase may be requested when making a return, refund, repair or replacement claim. This may include an order confirmation, invoice, receipt or other evidence of purchase.

Australian Consumer Law

Our Returns & Refunds Policy operates in addition to the rights and remedies available to consumers under the Australian Consumer Law.

Nothing in this policy is intended to exclude, restrict or modify any consumer guarantee, right or remedy that cannot lawfully be excluded, restricted or modified.

Contact Us

If you have any concerns about your Zavelli piece, please contact us through our Contact Us page with your order details and a description of your concern. We will review your enquiry and advise you of the next steps.